Category Archives: tactics

Outrage management in Israel-Palestine

Hamas’ 7 October 2023 attack on Israel and the subsequent Israeli military attack on Gaza generated enormous rage and despair throughout much of the world. To understand these reactions, it is helpful to examine the tactics commonly used by powerful perpetrators of actions perceived as unjust.

            In the long-standing conflict in Israel-Palestine, supporters on each side have perceived their opponents’ statements and actions as threatening and dangerous. Then came the 7 October attack by fighters from Hamas, the governing body in the Gaza Strip, and the Israeli military’s assault on Gaza. Much of the discussion about these events has been about the rights and wrongs of the two sides, including acts of violence, ways to stop the war, arguments for and against Zionism and Hamas, Israeli settler colonialism, Hamas’ terrorism, antisemitism and Islamophobia, two-state and other options for conflict resolution, and the history of the conflict.

            A different perspective on these events can be obtained by examining tactics used to reduce or increase public outrage. In a sense, in parallel with the fighting, there is a different sort of struggle, over people’s understanding of what is happening.

Outrage management

Most people are angry, distressed or upset when they witness an obvious injustice. For example, if someone shoots into a peaceful crowd, this can cause public alarm, anger and distress: this is unprovoked killing, which few people treat as acceptable. Perpetrators commonly take steps to reduce adverse responses to their actions. This can be called “outrage management,” namely influencing people’s feelings in response to a potentially upsetting action.

            A murderer can do this by concealing evidence, so no one knows what they did. If they are accused, they can claim it was an accident or that they were provoked. When a powerful group — for example a government or corporation — is responsible, it has more potential tools to reduce outrage. These tools or methods can be classified into five categories.

  • Cover-up: the actions are hidden from wider audiences
  • Devaluation: the target is denigrated and demonised
  • Reinterpretation: the meaning of the action is altered by lying, minimising consequences, blaming others and/or framing it as appropriate or justifiable
  • Official channels: formal processes are used to give an appearance of justice without much substance
  • Intimidation: participants and observers are threatened or harmed.

How these methods work is, in most cases, straightforward. When an action is hidden, people don’t know about it and so can’t be upset. When a target is devalued, what is done to them doesn’t seem so bad: murdering an esteemed brain surgeon is worse than murdering a serial killer. Reinterpretation techniques change the way people think about an action. Intimidation can affect whether someone decides to do something. The method of official channels, in contrast, can be counterintuitive. When an issue is referred to expert panels, appeal bodies or courts, many people think justice is being done. However, when perpetrators are powerful, official channels often are slow, procedural and target low-level agents with minimal consequences, with the result that public outrage dies down but little of substance happens.

            The same five types of methods are used by perpetrators and their allies in a wide variety of actions, including censorship, sexual harassment, industrial disasters, massacres, demonising of refugees, wartime bombing of civilians, torture and genocide. This is called the backfire model, because if the methods to reduce outrage fail, the perpetrator’s actions can become counterproductive. There is a body of writing applying this model to diverse issues.

            To complete the picture, it is useful to consider counter-tactics, used by targets and their supporters, to increase public outrage over injustice. These are reversals or counters to the five types of methods noted above.

  • Exposure of the action, countering cover-up
  • Validation of the target, countering devaluation
  • Interpretation of the event as an injustice, countering lying, minimising, blaming and framing
  • Avoiding or discrediting official channels; instead, mobilising support
  • Resisting intimidation.

            This framework — five methods that can reduce outrage from injustice, and five counter-methods that can increase it — can be applied to both sides in the Israel-Palestine conflict, going back decades. The events on and after 7 October have highlighted the use of these methods, some of which have gone into overdrive. Because the framework applies in a more obvious way to the Israeli military assault, I will cover it first, with examples of each of the methods. Then I’ll address the Hamas attack using the same framework, showing some distinctive differences in the methods used.

            This examination is far from comprehensive, for two main reasons. First, the volume of material about each of the two atrocities is so great that only a few examples can be given. Second, new information will be revealed in the future, in the coming years or decades. Although atrocities can be limited in time — Hamas’ 7 October attack was over in a day — disputes over what happened and its meaning can continue for a very long time. For example, the Turkish government continues to deny the Armenian genocide a century after it occurred.


Armenian genocide

The tactics of outrage management can be deployed before, during and after the events. Accordingly, the treatment here can be considered a preliminary assessment, one that will require revision and updating as new information becomes available. Furthermore, by the nature of cover-up, some relevant information may never be publicly known.

The Israeli military assault on Gaza. 1: Reducing outrage

Soon after Hamas’ 7 October attack, the Israeli government initiated a military response that targeted both Hamas and the wider Gazan population and infrastructure. Information about the consequences of this military response triggered anger and despair in many parts of the world, threatening to harm the reputation and operations of the Israeli government. Therefore, it is predictable that the government and its supporters would take measures to reduce adverse reactions to the military operation.

            Cover-up In many previous cases of mass killing, perpetrators have made serious efforts to hide their actions from wider publics, at least from ones that might be opposed to it. What is unusual about the Israeli assault on Gaza is that so much of the operation — bombings, targeted killings, destruction of hospitals, denial of food, and much else — has been revealed to a wide range of audiences. This is a prime reason why the level of international protest has been far greater than from many previous atrocities.

Although many of the consequences of the assault have been exposed, nevertheless some Israeli actions have received little or no attention. For example, compared to the huge publicity about the hostages taken by Hamas, there is almost no attention to what might be deemed Israeli de-facto hostage-taking, with thousands of Palestinians arrested and imprisoned without being charged or tried. There is little media attention to claims that Palestinian prisoners have been ill-treated, even tortured. There have been reports of Israeli shooters targeting civilians, military targeting of water infrastructure, and obstruction of humanitarian efforts, that have received little attention in mainstream media internationally. The Israeli military does not publicise these actions and targets some of the journalists who expose them (see below under the category intimidation). Some foreign media organisations do not report these sorts of actions.


Gaza water well

            When there are reports about Israeli military actions that challenge its official narrative, how can we say cover-up was involved? It is useful to think of secrecy as an onion, with many layers. Some information is known only to an inner core, some to a slightly larger group, and so on, with ultimately some information broadcast to large audiences. Some features of the Israeli military assault are known but given little attention. Cover-up is a process with many players. The Israeli military and government can try to hide or downplay some information; so can international media, especially those sympathetic to the Israeli cause.

            Devaluation For many Israelis, Palestinians are considered inferior, as people whose lives do not matter as much as the lives of Israelis, and some Israeli figures have attempted to dehumanise Palestinians. Dramatic examples of this sort of attitude were cited in the South African application for proceedings before the International Court of Justice, accusing the state of Israel of genocide, for example the Prime Minister referring to “monsters” and “barbarians” and the Minister of Defence referring to “human animals.” Law for Palestine provides a comprehensive list of Israeli incitement to genocide, in which devaluation plays a crucial role.

            Another aspect of devaluation is labelling Hamas as a terrorist organisation. “Terrorism” is a loaded term, normally only applied to non-state groups, although scholars argue that state terrorism is far more deadly than non-state terrorism. The Israeli government has killed far more Palestinians than vice versa, yet Israeli operations are seldom called terrorism. Some Israeli figures have talked of all Gazans as Hamas, thereby applying the stigma attached to Hamas to the entire population.

            Reinterpretation Powerful perpetrators commonly try to reduce outrage by explaining, or explaining away, their actions, by lying, minimising, blaming or framing. When the Israeli military targeted al-Shifa Hospital, it claimed its purpose was to destroy a Hamas command centre located underneath the hospital. However, evidence supporting Israeli claims was questioned, suggesting that the official rationale for the attack on the hospital was a lie.

            Israeli government spokespeople have repeatedly assigned responsibility for their assault on Hamas, specifically on the 7 October attack, which is the reinterpretation technique of blaming. They have called their actions a defence of Israel against aggression, which is the reinterpretation technique of framing.

            Official channels When other methods of reducing outrage work well, powerful perpetrators may feel no need to invoke official channels. This can change when calls for accountability become exceptionally strong. The Israeli military’s killing of seven World Central Kitchen aid workers on 1 April 2024 was publicised internationally and seen as especially egregious because those killed were White Westerners, not Gazans, and were involved in humanitarian efforts, which made them harder to devalue. As information came out that their WCK convey was well marked and the Israeli military had been notified about its route, the usual reinterpretation technique of claiming it was a mistake was insufficient.

            The response of Israeli authorities was to dismiss two military officers and reprimand two others. This followed the usual pattern of powerful perpetrators who are exposed: a few lower-level individuals are given relatively mild penalties, but policymakers are exempt from investigation or stricture. In the WCK case, the inquiry was in-house, run by members of the perpetrator group, and accordingly had less credibility than an independent inquiry. Either way, formal inquiries can serve to suggest that processes are operating to address the injustice, so continued protest is not necessary.

            Another sort of official channel is statements by leaders of other governments criticising the Israeli government over its assault on Gaza. US President Joe Biden has been widely reported in the media as expressing US government displeasure with Israeli actions. This seems to respond to protests demanding US government action. However, this public rhetoric gives only the appearance of addressing popular concerns, given that even as Biden spoke, the US government continued to supply weapons to the Israeli military.

            Intimidation Speaking out against the Israeli military assault is potentially risky, depending on the circumstances. Over a hundred journalists in Gaza have been killed, injured or arrested, suggesting that exposing the events poses a threat to the Israeli operation, and also indicating how dangerous it is to do this. In some countries whose leaders back Israel, in particular Germany and the United States, protesters against the assault on Gaza have been arrested.

***

This brief overview indicates how the Israeli military and government, and their backers internationally, have used five methods — cover-up, devaluation, reinterpretation, official channels and intimidation — that can serve to reduce public outrage over the assault on Gaza. However, given the huge level of opposition, it can be said that these efforts have been only partially successful. The assault on Gaza led to a drastic decline in international support for the Israeli government.

Generating outrage over the Israeli military assault on Gaza. 2: Increasing outrage

To understand the limits of efforts to reduce public outrage, it is useful to look briefly at five counter-methods that increase outrage.

            Exposure As noted, what is distinctive about the Israeli assault, compared with many other atrocities, is the massive media exposure. This can be attributed to two factors. First, Israel-Palestine has long been high-profile in the Western media compared to other equally deadly conflicts elsewhere, which scholar Virgil Hawkins refers to as “stealth conflicts.”

Second, the widespread use of video devices, along with communication channels, has made it far easier to circulate vivid portrayals of killing and destruction to international audiences. The continuing flow of images and information has been crucial in generating public outrage outside Israel.

            Validation Although Palestinians are devalued within Israel, internationally this is not quite the same despite demonisation of Muslims in many places. Stories of personal loss and trauma, that feature in some news reports, make Palestinians seem as human as anyone else, and powerfully counter devaluation. References to children who have been killed or who are dying from starvation are especially influential because children are widely perceived as innocents.


Palestinian boy in Gaza refugee camp

            Interpretation The killing and destruction have been portrayed as extreme and disproportionate to anything done by Palestinians. Labelling the Israeli assault genocide is an interpretation of what is happening, especially controversial because Jews were the primary target of the Nazi genocide, and potent for the same reason, as it is tragically ironic to imagine descendants of genocide becoming agents of one. (See also “Genocide reflections“.)

            Official channels It is difficult to assess the role of official channels in dampening or promoting public outrage. Much of the international protest in support of Gazans has been to pressure governments to act, and as such is an appeal to official channels, seemingly with limited effectiveness. The South African submission to the International Court of Justice, alleging genocide, is also an official channel but, in the context of ongoing killing and destruction, seems to have contributed to public awareness and concern.


International Court of Justice

            Resistance Within Gaza, efforts to document killing and destruction, and to provide relief, have continued despite the dangers. This resistance to intimidation has been crucial to maintaining outrage internationally.

Hamas’ attack on 7 October. 1: Reducing outrage

Hamas’ 7 October 2023 attack on Israeli soldiers and civilians, and the taking of hundreds of hostages, can be analysed using the same categories. This is not an assessment of the morality or effectiveness of the attack, but rather of the methods used by Hamas to reduce outrage from its actions.

            Cover-up Hamas did little to hide its attack.

            Devaluation By its actions, Hamas treated Israeli lives as tools in a struggle. In the wider Palestinian population, there are examples of derogatory attitudes towards Israelis.

            Reinterpretation Hamas put out a statement presenting its motives for the attack, putting its attack in the context of the history of Israeli displacement and killing of Palestinians. This was an attempt at framing, at getting audiences to see its actions from its perspective. However, it did not deny killing many hundreds of Israelis and kidnapping hundreds more.

            Official channels Hamas had no capacity to use expert panels, inquiries or courts to give an appearance that justice was being done concerning its actions. There is no evidence that Hamas penalised any of its members for their actions on 7 October.

            Intimidation After 7 October, Hamas had little capacity to threaten or hurt those who exposed or condemned its actions. One possible source of leverage was its hostages, but there is little evidence of threats to hurt or kill them.

            In summary, Hamas had little capacity to reduce outrage over its actions on 7 October 2023, and seemed not to use even what small capacity it had, for example by devaluation or intimidation. It might be concluded that one purpose of the attack was to generate public anger. It can be argued that Hamas leaders knew their attack would lead to a massive Israeli military response, which in turn could generate support for the Palestinian cause, but at the expense of many Palestinian lives.

Hamas’ attack on 7 October. 2: Increasing outrage

In response to Hamas’ 7 October attack, the Israeli government and sympathisers worldwide undertook a major effort to generate public outrage, an effort that was highly successful, especially in terms of public opinion and support from governments internationally. Looking at the methods used to increase public outrage shows some unusual features.

            Exposure Given that Hamas had done little to hide its attack, it was straightforward for Israeli authorities to publicise it. The attack became a number-one news story in many parts of the world, with coverage continuing for weeks afterwards. The exposure was aided by the high profile of Israel-Palestine in international coverage of conflicts, and by the sympathies of many journalists and editors worldwide. This was a prime story for generating outrage: the killing and kidnapping of a large number of innocent civilians.

            However, there was a twist to this campaign to publicise Hamas’ atrocity: cover-up by Israeli authorities of some aspects of the events. According to some reports, which received little attention, many Israeli deaths during the attack were caused by the Israeli military as it sought to kill Hamas fighters. This was per the “Hannibal directive,” by which Israeli military priorities are to prevent the taking of hostages even at the expense of the lives of Israeli civilians. The implication is that publicity about Hamas’ attack was incomplete, leaving out the role of the Israeli military in causing hundreds of Israeli deaths.

            Validation Publicity about Hamas’ attack was effective in highlighting that the Israeli victims had moral worth, especially through stories about individuals, both the dead and the kidnapped. Giving personal details and photos of the Israeli victims made their humanity vivid, so audiences could empathise and feel sorrow. Little attention was given to the fact that many of the Israelis killed were military personnel; it is easier to see civilians as innocent.


Israeli hostages

            Interpretation It was straightforward to interpret Hamas’ attack as unjust, as an unscrupulous assault on innocent civilians. This was the frame that dominated most media coverage. Nevertheless, there were several unusual features of the pro-Israeli interpretation techniques.

            One of the claims about the attack was that Hamas had cut off the heads of babies, something even more horrible than killing adults. However, several investigative reports concluded that there was no good evidence for this claim. Another claim was that Hamas endorsed mass rape as a weapon of war. This also has come under question. These claims could be examples of lying or exaggerating to generate public outrage.

            In early 2024, the Israeli government made allegations against UNRWA — the United Nations Relief and Works Agency for Palestinian Refugees in the Near East, which was playing a crucial role in providing humanitarian aid to Gazans — including that some of its members were involved with Hamas’ 7 October attack. In response to these allegations, many governments suspended funding of UNRWA. However, the Israeli government failed to provide solid documentation for its claims, which thus could be another example of lying to increase public outrage. It also involves the technique of devaluation, of guilt by association, namely of UNRWA by association with Hamas and its attack.

            Another reinterpretation technique was treating the 7 October attack as unrelated to previous history, in particular Israeli attacks on Palestinians and their livelihoods, notably the 1948 Nakba, in which thousands of Palestinians were killed and more than half a million were driven from their lands, to which they have been unable to return. This is a framing technique, seeing events from a perspective justifying a heightened Israeli military response.

            Avoiding official channels; mobilising support Because Hamas had no access to official channels that might dampen reactions to its 7 October attack, there was no need for Israeli authorities or campaigners to avoid or discredit official channels. Instead, their main approach was to mobilise support, which they did with remarkable effectiveness in the days after the attack, with the help of massive media coverage generating popular sympathy for Israelis and Israel. Mobilising support also extended to governments, with government leaders around the world condemning the attack. This might be thought of as a use of official channels not in the usual pattern by powerful perpetrators to reduce outrage through delay, technicalities and dependence on experts — the factors that commonly make formal procedures cause popular outrage to subside — but in a different pattern, by the targets of attack to give legitimacy and support for popular feelings of sympathy and support.

            Resistance In the aftermath of 7 October, the threat from Hamas to people in Israel and their supporters was minimal, except for one crucial group, the hostages. The Israeli government and its allies did not let this threat inhibit their condemnation and, soon after, its armed response.

***

In summary, after 7 October the Israeli government and its supporters domestically and internationally, in government, media and civil society, used the full range of methods to generate outrage over Hamas’ attack. What is different from the usual pattern is that in responding to the attack, the Israeli government and its supporters used some methods characteristic of perpetrators of injustice, including cover-up, reinterpretation techniques of lying and reframing, and launching a massive operation of reprisal.

            This difference from the usual pattern can be partly explained by the fact that Hamas is the weaker party in the conflict with the Israeli government. In the wider context, Hamas was not a “powerful perpetrator” in the sense of being able to deploy a full gamut of methods to reduce public outrage over its actions. Instead, its attack almost seemed designed to backfire, a pattern peculiar to non-state terrorism. In contrast, the Israeli military attack on Gaza was a clear case of a powerful group taking action against a weaker one, with the Israeli actions widely seen as disproportionate to anything Palestinian civilians had done, so the use by the Israeli government and its supporters of all the methods of reducing public outrage is not surprising.

Conclusion

In the vast volume of commentary on Gaza since 7 October 2023, there has been little attention given to the methods used by the Israeli government and its supporters on the one hand, and by Palestinians and their supporters on the other, to manage public emotions about and responses to the events. In this struggle over outrage, campaigners on each side support those they portray as the worthiest victims. This manifests in efforts to highlight despicable actions taken by those on the other side. Being seen as a victim becomes a claim for moral worth.

            This struggle over worthiness in part relies on current events, but it also has a strong historical dimension, as each side draws on its interpretation of the past to advance its current claims. Zionists repeatedly draw on the legacy of the Holocaust as making them worthy victims decades later, and for identifying antisemitism as an especially grievous form of hatred. Israelis also point to a history of Palestinian violence against Israelis, including terrorism by the Palestinian Liberation Organisation and Hamas.


Auschwitz

Palestinians, in contrast, draw on the legacy of the Nakba and a history of oppression by Israeli occupiers, including discrimination, displacement and killings.


Nakba

            The outrage-management analysis here has focused on the events on and after 7 October in Israel-Palestine, but there is much more to the struggle. In several countries, there have been fierce disputes over responses to events relating to Gaza, for example concerning media coverage, arms exports to Israel, humanitarian relief for Gazans, government statements about Israel and Palestine, allegations of antisemitism and Islamophobia, claims about genocide and responses to it, and protests on university campuses and responses to them. In many of these clashes that are inspired by events in Israel-Palestine, it is possible to analyse the role of outrage management, with the same patterns involving the methods of cover-up, devaluation, reinterpretation, official channels and intimidation, and counter-methods.

            One serious limitation of any study of outrage management is incomplete information. Given that cover-up is an important tool, often it is only much later that a fuller analysis can be undertaken, after archives are opened, interviews undertaken in a different era, and pieces of evidence put together into a coherent picture.

            However, full information may never be available, or at least not uncontested. The struggle over outrage, over the memory and meaning of events, can continue for years or decades. The significance and implications of both the Holocaust and the Nakba, both more than 75 years ago, continue to be contested, as campaigners use interpretations of them in today’s struggles. For this reason, the analysis here is necessarily preliminary, subject to revision and updating. The struggle over outrage is never over, and impossible to escape.

Brian Martin, bmartin@uow.edu.au

My thanks to Jungmin Choi, Alex Christoyannopoulos, Jørgen Johansen, Anita Johnson, Janet Mayer, Alison Moore, Erin Twyford and Stellan Vinthagen for useful advice and comments.

Genocide reflections

The mass killings in Gaza have been called genocide. This got me thinking about other genocides, and how they are similar to or different from what’s happening in Gaza.

                  For years, I have read articles and books about genocide. It is a particularly horrific phenomenon that needs to be studied and addressed. It is a challenge for those, like me, who support nonviolent methods of resisting aggression and repression.

                  According to the United Nations Genocide Convention, genocide refers to intending to destroy all or part of an ethnic, religious or national group. Technically, then, the mass killings in Cambodia from 1975 to 1979 do not constitute genocide, because the targets were members of the same national and ethnic group. The Cambodian killings could instead be called politicide. However, most scholars diverge from the Genocide Convention definition, instead applying the term genocide to any state-sponsored mass killing aimed at destroying groups of civilians.


Raphael Lemkin, the prime force behind the UN Genocide Convention

                  Some scholars are genocide specialists, devoting their entire careers to examining genocide in general, or specific ones. I have never been such a specialist, but I developed a framework for understanding the tactics used by powerful perpetrators of injustice, and found it applied to genocide, one of the greatest injustices of all.

                  In this framework, called the backfire model, powerful perpetrators commonly use five types of methods to reduce public outrage. They cover up their actions, devalue the targets, reinterpret events by lying, minimising, blaming and framing, use official channels to give the appearance of justice, and intimidate or reward people involved. I and others applied the model to censorship, sexual harassment, police brutality, massacres and torture.

                  I knew this model of outrage management would apply to genocide. For example, the Nazis used all these methods in their extermination of Jews, Slavs and others, known as the Holocaust, keeping the killing programme secret, devaluing their targets, and denying the extent of their culpability. The model would certainly apply, but given the massive documentation of the Holocaust, I decided to examine a different genocide, where it was more feasible to get on top of the evidence, and picked Rwanda.

Rwanda, 1994

In the course of studying the Rwandan genocide, I read about ten books and lots of articles, keeping an eye out for methods used by perpetrators to reduce outrage. It was shocking to read so much about the genocide. I knew it was bad, but it was much worse than I had imagined.

                  Rwanda is a small landlocked country in central Africa that had been a Belgian colony. The Belgian rulers introduced a formal racial distinction between the Hutu and the Tutsi, though they lived among each other and intermarried, and put Tutsi figures in charge, though they came from a much smaller group. These racial groups became a toxic legacy after independence, when Hutu politicians controlled the Rwandan government.

                  In 1994, the death of the president of Rwanda triggered a sudden and massive assault on the Tutsi minority, and on Hutu “moderates,” with over half a million people killed in a matter of months. Reading about the genocide, I learned several things that usually receive little attention.

                  Rwanda is the most Christian country in Africa. The genocide involved Christians killing Christians, some of them slaughtered in churches where they had sheltered. Yet the worldwide Christian community paid little attention to the implications of this shocking violation of Christian precepts.


Aftermath of the killing of thousands of people in a Rwandan church

                  Before the genocide, the Rwandan government had been at war with Tutsi exiles based in the neighbouring country Uganda. Many other genocides have occurred during wartime, including the genocide of the Armenians during World War I and of the Jews during World War II. War seems to facilitate the unleashing of military force against civilians.

                  In Rwanda in 1994, there was a United Nations peacekeeping force, introduced to constrain the outbreak of war between the Rwandan government and the Tutsi rebels, who called themselves the Rwandan Patriotic Front or RPF. After the genocide started, the RPF recommenced its attacks. The war was on again.

                  I found ample evidence of cover-up, devaluation and other methods of reducing outrage over the killings. For example, Western governments withdrew their nationals, thus aiding in cover-up. The head of the UN peacekeeping force, Canadian soldier Roméo Dallaire, desperately appealed to the UN for greater support and for permission to defend civilians, given that peacekeepers are normally expected to use force only to defend themselves. Dallaire’s hopes were dashed. Amid the worst killing, the UN withdrew most of the peacekeeping troops from the country.

                  Meanwhile, other governments did nothing to stop the ongoing massacres. Only the French government belatedly organised a military intervention, whose main purpose was to protect the killers.

Bangladesh, 1971

When India gained independence in 1947, it was accompanied by a horrific breakup, called the Partition, leading to the creation of Muslim-dominated Pakistan, which was divided geographically between West Pakistan (today called Pakistan) and East Pakistan (today called Bangladesh), separated by 2000km.

India operated as a parliamentary democracy, but Pakistan suffered from authoritarian politics. In 1971, the military ruler of Pakistan, General Yahya, called elections. To his surprise, a party in East Pakistan, the Awami League, won the majority of seats and should have become the government. To stop this, Yahya sent troops to East Pakistan that began a massive killing operation.


Yahya Khan

                  Most of the people in East Pakistan were Muslims, but there was a significant Hindu minority, perhaps 13 million people. They were prime targets in the killing. Soon there was a vast tide of refugees, mostly Hindus, fleeing East Pakistan for safety in India. Within a matter of months in 1971, there were nearly ten million refugees, while hundreds of thousands of people were massacred in East Pakistan.

                  In writing about this story, I’m relying heavily on Gary Bass’s book The Blood Telegram. Bass did extensive interviews and studied archives. There was a rich lode of information about the US role. President Richard Nixon secretly taped all his conversations, and those with national security advisor Henry Kissinger were especially revealing.

                  In Dacca (now Dhaka), the major city in East Pakistan, staff in the US Consulate witnessed the slaughter of Bengalis by West Pakistan troops. They reported their observations to the State Department in increasingly desperate terms. The consul general, Archer Blood, supported his staff, using the word genocide to describe the killings. They were supported by State Department staff in Washington DC.

                  Meanwhile, the Indian government and press were in an uproar about the killings and the refugees. Likewise, in the US, there was considerable media coverage. Senator Ted Kennedy, who obtained reports from the Dacca consulate, attacked the Nixon administration.

                  Lots of people knew about the killings, but this had little impact on US policy, because Nixon and Kissinger saw General Yahya as their friend, and they hated India and its prime minister Indira Gandhi. They were using Yahya as a go-between to engage with the Chinese government for the first time since the 1949 revolution. It was a strange configuration. Nixon and Kissinger supported a military dictator who was massacring his citizens, made friends with China’s Communist rulers, and were intensely hostile to the major democracy in Asia, India, which turned to the Soviet Union for arms and diplomatic support. Nixon and Kissinger illegally organised arms shipments to Yahya’s government and encouraged Chinese leaders to mount a military threat to India.

                  As in every genocide, things were more complicated than apparent on the surface. As the killings continued in East Pakistan, Bengalis organised a guerrilla resistance, supported by the Indian military. As the refugee numbers increased, and public pressure increased, Indira Gandhi prepared for war with Pakistan. When it happened, it took only two weeks for Indian troops to take Dacca, ending the genocide and enabling East Pakistan to become the independent country Bangladesh.

                  Nixon and Kissinger furiously condemned the Indian government, and cynically used the United Nations as part of their campaign. Yet, as Bass tells the story, the role of Nixon and Kissinger in supporting Yahya and one of the worst genocides in the twentieth century has largely been forgotten.


Kissinger and Nixon

Other genocides

Wars over the past century have killed more civilians than soldiers, and genocides may have killed even more than wars. Yet many genocides receive little attention.

                  Who now remembers the genocide in Indonesia in 1965-66, a pogrom of Communists and others, with over half a million people killed? Western governments did nothing to stop the killing. As documented by Vincent Bevins in his book The Jakarta Method, the US government helped the killers. This “benign bloodbath” was welcomed by Western anti-communist leaders.

                  The record shows a remarkable lack of interest by foreign governments in intervening against genocide. During World War II, Allied leaders knew about the Nazi death camps, such as Auschwitz, and could have ordered bombing of the camps or rail lines leading to them. But they didn’t. They prioritised defeating the Nazis over ending the mass extermination.

                  Nor were the Allies all that concerned about civilian lives. In the strategic bombing of Germany and Japan during the war, civilians were the main casualties, despite this doing little to hinder the enemy’s war efforts. Some scholars have pointed to similarities between this bombing and genocide, but there seems to be little interest in examining strategic bombing through the lens of genocide.

                  Some of the greatest human disasters in the past century were in Communist states, especially the Soviet Union and China, where millions perished in purges and famines. These atrocities were covered up. The famine in China resulting from the Great Leap Forward, initiated in 1958, resulted in tens of millions of deaths, but information about this only became known outside the country decades later. Inducing famine, as in the case of Stalin’s ruthless policies against Ukraine in the early 1930s, can be a genocidal tool.

                  The human rights group Article 19 published a revealing report titled Starving in Silence, arguing that famine can usually be avoided when there is a free press. This helps explain why, in India, there have been no famines since independence, whereas famines have ravaged several African countries with authoritarian governments.

                  After the Gulf War in 1991, in which the Iraqi military was driven out of Kuwait, economic sanctions were placed on Iraq, leading to mass deaths due to hunger and disease, with perhaps two million people dying as a result over the following decade. In a widely publicised exchange, Madeleine Albright, US ambassador to the UN, was asked whether the deaths of half a million children in Iraq was a price worth paying for keeping Saddam Hussein’s regime in check. She answered yes.


Madeleine Albright

                  Finally, it is necessary to mention colonialism. European militaries invaded, conquered and occupied much of the rest of the world — North and South America, Africa, Asia and Australia — leading to the mass death of Indigenous people due to war, disease and cultural destruction. On a per capita basis, deaths due to colonialism probably outnumber all other mass killings.

                  Despite the carnage, governments today are prepared for even greater slaughter. Every government with nuclear weapons — US, Russia, Britain, France, China, India, Pakistan, Israel and North Korea — is poised to kill millions of civilians, and some of these governments reserve the right to launch a first strike. Nuclear arsenals are commonly justified as deterrence against aggression, but in human terms they are a form of collective insanity, a willingness to be prepared to kill millions of people. The Treaty on Prohibition of Nuclear Weapons came into force in 2021, but none of the governments holding them seems to care.

Gaza, 2023–24

The Israeli military assault on Gaza, killing tens of thousands of Palestinians, has generated outrage worldwide. What lessons are there from earlier mass killings?

                  One important difference is the role of cover-up. From Nazi Germany to Indonesia to Rwanda, perpetrators and their supporters have tried to hide killings from wider audiences. But the killings in Gaza are in the glare of publicity, which is a key reason for the much greater public uproar. Nevertheless, it is plausible that future exposés will reveal Israeli actions even worse than those now reported in the media.

                  In nearly every genocide, there is devaluation of the targets. There is ample evidence of contemptuous Israeli attitudes towards Palestinians, for example as documented in the South African application to the International Court of Justice alleging Israeli responsibility for genocide in Gaza.

                  When mass killings are exposed, perpetrators and their allies provide explanations, or rationalisations, for their actions. I’ve called this reinterpretation, and it includes lying, minimising, blaming and framing. Lies include the claim that Hamas cut off the heads of babies. The Israeli government blamed Hamas’ 7 October attacks for its attack on Gaza, and framed the assault as defending against terrorists.

                  The US government has publicly warned the Israeli government about its actions, meanwhile providing arms for the Israeli military. In this context, foreign governments are a sort of official channel, giving the appearance of providing justice without much substance. The United Nations has been impotent.

                  Finally, there is the tactic of intimidating critics of the Israeli military attack on Gaza, including campaigns in several countries against critics of Israel, and the killing of journalists in Gaza itself.

                  According to the backfire model, counter-tactics to increase outrage include exposing the injustice, validating targets, interpreting actions as unjust, not relying on official channels but instead mobilising support, and resisting intimidation and rewards. Protesters against killings in Gaza have been using all these methods, including circulating information, humanising Palestinians through personal stories, emphasising the injustice of mass killing of Palestinian civilians, organising public protests, and standing up against threats. For more on this, see “Outrage management in Israel-Palestine.”

**************

                  Reflecting on genocides past, present and future can be demoralising. It seems that social institutions are set up to be humans’ own worst enemies. But there are also many examples of sustained efforts to oppose domination, exploitation and killing. Just don’t rely on national leaders to be our saviours.

Brian Martin
bmartin@uow.edu.au

For valuable comments, thanks to Mark Diesendorf, Jørgen Johansen, Janet Mayer, Michael McKinley and Dalilah Shemia-Goeke.

The technology of occupation

What should we think about the Israeli government and companies selling weapons to repressive governments?

Before I get to this question, let me tell you a bit about Steve Wright. He was amazing. For years, he worked at the Omega Research Foundation in Manchester, which investigates the production and trade in military and police technologies. Steve would regularly visit security fairs. These “fairs” are like arms fairs where weapons manufacturers exhibit their products to potential buyers from around the world. At security fairs, the products for sale include surveillance equipment, leg irons and thumb cuffs, sound cannons, and instruments used for torture such as electroshock batons and stun belts.

Steve would visit these fairs, pretending he was a potential buyer, chat up staff at company stalls, collect brochures and covertly take photos. This was a risky activity, especially for fairs in repressive states like Turkey. Steve and I began corresponding in the 1980s. Once, after visiting me in Australia and before leaving for a security fair in China, he left behind all evidence that might indicate his real intentions.


Steve Wright

After getting back home to Britain, Steve would provide relevant information to human rights groups like Amnesty International, which ran an anti-torture campaign. If, for example, he found German equipment being used for surveillance or torture in some other country, he would notify German human rights groups. Most companies and governments keep quiet about their trade in technologies used to repress dissent. Sometimes Steve would write articles using a pseudonym.

Sadly, Steve died in 2019. I thought of him and his work when reading a new book by Antony Loewenstein titled The Palestine Laboratory. The subtitle of the book shows the connection: How Israel Exports the Technology of Occupation around the World. Loewenstein tells a shocking story, backed up with comprehensive referencing.

Israeli military exports

The Israeli government and Israeli companies are major producers and exporters of military equipment and training. There’s nothing all that special about being involved in arms manufacture and sales. After all, this is a huge global enterprise, with the United States, Russia, France, China and Germany being the biggest exporters. What’s surprising is that Israel, with a fairly small population, punches far above its weight — and in the way it pursues arms sales.

Loewenstein documents how Israeli companies export arms to just about any country in the world, including ones whose governments are highly repressive, known for gross human rights abuses. He writes, “The sheer number of dictatorships with whom Israel has had relations is staggering,” and goes on to discuss connections with South Africa under apartheid, Iran under the Shah, Indonesia under Suharto, Romania, Haiti, Paraguay, Nicaragua and others. Among the recipients of Israeli arms are regimes that are officially hostile to Israel, and regimes that have persecuted Jews. You can open just about any page of the book and find damning material. For example, during the dictatorship in Argentina,

“The military junta tortured Jews in its prisons, and declassified documents show that Israel did not seem to care.
Israel knew about the repression from the beginning, but did not express any opposition because it viewed its agenda of getting Argentinian support for its West Bank occupation as more important. It claimed that weapons sales to the junta would help Argentinian Jews, but this was a feeble excuse. Blatant anti-Semitism was ubiquitous across Argentina, special torture techniques were reserved for Jewish women, and Argentinian concentration camps were filled with pictures of Hitler and Nazi emblems.” (p. 38)


Members of  Madres de Plaza Mayo hold photos of victims who were “disappeared” during Argentina’s dictatorship.

It seems that Israeli arms export is not limited by any ethical barriers. This could serve as an example of realpolitik, which means making decisions based on the interests of the state, disregarding morality. The Israeli government uses arms sales as a means of cultivating support among governments throughout the world, despite the use of the weapons against populations. This is common internationally but Israeli leaders seem to have taken it to an extreme level.


Rubble in Gaza after Israeli shelling

That is shocking enough, but there’s another crucial element of Israeli arms sales. A key selling point is that the arms have been “battle-tested.” In Palestine. For decades, the Israeli military has been running operations against Palestinians in Gaza and the West Bank. These are one-sided affairs, with the numbers of deaths and injuries of Palestinians vastly outnumbering those of Israelis. Perhaps this too is a selling point, because many of the customers of Israeli weaponry face no external threats, only internal opposition. The title of Loewenstein’s book, The Palestine Laboratory, references the value to Israeli weapons exporters of the desirable attribute “battle-tested.”

Israeli surveillance exports

But it’s not just weapons. Israeli firms are leading producers of surveillance technology such as facial recognition and spyware for listening in on people’s conversations.

One of the most significant exports is software called Pegasus, which can be used to extract information from the phones of targets. Any government wanting to monitor dissidents is keen to intercept phone communications, especially when they are encrypted. Israeli firm NSO has sold Pegasus to a large number of buyers, including some of the world’s most repressive regimes.

In Togo,

“ … the regime could read activists’ private WhatsApp messages. Arrests and torture were based on details contained in these conversations. How that had occurred was revealed in a 2018 report by Citizen Lab, a Canadian cybersecurity research group, after they uncovered the presence of Israeli company NSO Group Pegasus spyware on activists’ smartphones, a tool that allows the complete capture of all data on the device. It was bought from NSO by the regime in 2016.” (p. 163)

The Israeli government sometimes disowns responsibility, saying it does not control the activities of private firms. Loewenstein provides information to the contrary, showing that surveillance exporting companies are tightly linked to the Israeli government’s security operations.

Once again, Palestine is a selling point. Surveillance of Palestinians, in Israel, Gaza, the West Bank and beyond, is pervasive. It occurs via face recognition technology and monitoring of electronic communication, among other means, and enables the creation of detailed dossiers on numerous individuals.

Border control

As well as exporting arms, Israel provides a different sort of export: a model of what Loewenstein calls ethnonationalism, a combination of policies and beliefs that support a national group at the expense of outsiders. For Israeli policy-makers, the outsiders are Palestinians. For the European Union, they are asylum seekers fleeing wars and oppression in Africa and elsewhere. For the United States, they are asylum seekers from Central America.

The ethnonationalist response to undesired peoples is to put up barriers. That includes walls, such as the one in Palestine.

It also includes weapons.

“At the Evros land border with Turkey, Greece uses deafening long-range sound cannons to scare refugees. Although only the size of a small TV set, it emits sounds as loud as an airplane or shotgun blasted right next to the ear. It can cause permanent hearing damage. Greece purchased the devices from US company Genasys, and they have been deployed by law enforcement officers around the world.” (p. 112)

This example reminded me of Steve’s work. In “Looming struggles over technology for border control,” we wrote, in the abstract,

“New technologies under development, capable of inflicting pain on masses of people, could be used for border control against asylum seekers. … We focus on taser anti-personnel mines, [and] also outline several other types of ‘non-lethal’ technology that could be used for border control and raise human rights concerns: high-powered microwaves; armed robots; wireless tasers; acoustic devices/vortex rings; ionizing and pulsed energy lasers; chemical calmatives, convulsants, bioregulators and malodurants. Whether all these possible border technologies will be implemented is a matter for speculation, but their serious human rights implications warrant advance scrutiny.”

It seems Israeli exporters are now at the forefront of border-control technology. It comes along with an endorsement that might be called “occupation-tested.”

Controlling the narrative

Just when you think Loewenstein has provided sufficient damning material, there’s more. Israeli government actions have led to concern not just among the Palestinians but more widely, in international circles, as exemplified in the Boycott, Disinvestment and Sanctions (BDS) movement to support Palestinian rights. Israeli exports of weapons and surveillance technology serve to counter this by winning diplomatic support from autocratic regimes. There’s another dimension: discrediting and harassing critics.

An important battleground is the media, both mass media and social media. Prominent critics can expect to be criticised online, sometimes harassed. Loewenstein documents the attempts by supporters of the Israeli government to censor or discredit critics.

“When Palestinian homes in the occupied East Jerusalem area of Sheikh Jarrah were slated for removal by Israel in April 2021, activists found that posts with the hashtag #SaveSheikhJarrah were disappearing from Facebook, Instagram, and Twitter. Twitter accounts were suspended and Facebook posts removed. Graphic warning labels were placed on text-only Instagram posts and live streams from Sheikh Jarrah were made inaccessible.” (p. 183)

This illustrates how Western tech companies serve Israeli government agendas.

A key rhetorical technique is to label any criticism of Israeli policies as anti-Semitic, in other words as anti-Jewish. This is a powerful technique because there is a great deal of anti-Semitism in the world today, following a long history of hostility to Jews, including pogroms and, most notoriously, the Holocaust, in which Nazis systematically murdered millions of Jews during World War II. This history is important in several ways. It provides a rationale for defending a Jewish state. It generates sympathy for Jews as victims of one of the most horrendous crimes in history. And it serves as a way to associate any criticism of Israeli policies with anti-Semitism.

This raises a more general issue. When a group is subject to a crime, generating sympathy, at what point does it become acceptable to criticise the group for its own actions? In Rwanda, there was a genocide in 1994 targeting the Tutsi minority population. It was only brought to an end by the Tutsi-led Rwandan Patriotic Front, which defeated the Rwandan government that was leading the genocide. Paul Kagame, commander of the Rwandan Patriotic Front, has been president since 2000; it is more difficult to criticise his government because of what was done to the Tutsis.

Managing outrage

Steve and I collaborated on an article examining the tactics associated with the export and use of torture technology. The same sorts of tactics are readily observable in relation to Israeli technology exports. Consider some methods to reduce public outrage over these exports, and counter-methods to increase outrage.

1. Cover-up and exposure. The Israeli government and companies operate behind the scenes as much as possible, so few members of the public know about their production and trade in weapons and surveillance equipment. Loewenstein’s book is a prime example of the counter to cover-up: documenting the exports.

2. Devaluation and validation. The Israeli government, and many Israelis, denigrate Palestinians, for example labelling them terrorists, and treating them as a subject people by extensive surveillance, destruction of property and attacks. Critics of the government are called anti-Semitic. In contrast, Loewenstein and others treat Palestinian human rights as important as anyone else’s.

3. Interpretation struggles. The Israeli government regularly lies about its military exports and, when there are abuses, blames companies. Loewenstein exposes lies and the falsity of blaming companies. He points out double standards internationally, for example Western governments’ condemnation of Russian attacks that kill Ukrainian civilians but silence about Israeli attacks that kill Palestinian civilians.

4. Intimidation and resistance. Defenders of the Israeli government threaten and harass critics. Some of these critics persist despite attacks. Loewenstein is one of them.

Conclusion

The Palestine Laboratory is a powerful exposé of the Israeli arms and surveillance export industry. It is relentless in providing facts and figures about unsavoury deals, showing Israeli leaders as seemingly indifferent to the harmful uses of its technology exports, even against Jews in other countries, so long as this serves the interests of the Israeli state.


Antony Loewenstein

Loewenstein’s exposé is powerful but can also be demoralising. On a positive note, he reports on the efforts of a range of critics of Israeli policies. For greater hope, you can turn to accounts of Palestinian resistance, especially nonviolent resistance, for example Souad Dajani’s Eyes without Country, Marwan Darweish and Andrew Rigby’s Popular Protest in Palestine, Maxine Kaufman-Lacusta’s Refusing to be Enemies, and Mary Elizabeth King’s A Quiet Revolution.

Despite Israeli government efforts to build international support, Loewenstein reports that public opinion in much of the world is turning against it due to awareness of the oppression of Palestinians, which is increasingly seen as a form of apartheid. How long Israeli military exports can continue to win friends among rulers worldwide and stave off a reckoning over human rights abuses remains to be seen.

Brian Martin, bmartin@uow.edu.au

Thanks to Anita Johnson, Olga Kuchinskaya and Andrew Rigby for valuable comments.

When they attack you online

Online attacks on your reputation can be distressing and difficult to deal with. Sometimes there are no good options, just options that are less bad.

            What’s the problem? On your favourite Facebook page, something you wrote is taken out of context to convey the opposite of what you meant. Then there are claims that you took a bribe. There’s a website with compromising photos, featuring you! Your boss and co-workers receive racist messages — from your email address. And there are news stories linking you with hate groups.

            Imagine that your activist group becomes the subject of repeated nasty, damaging messages online, where they are seen by audiences you care about. There are blatant falsehoods, repeated over and over, and subtle misrepresentations that seem plausible enough to believe. Your group’s Wikipedia page is hostilely edited to make all of you seem self-interested and misguided. There are deepfake videos that falsely show your leading members renouncing their views and engaging in salacious activities.

            It’s bad, but it’s not new. Even before the Internet, individuals and groups were attacked in the mass media and in campaigns organised by opponents. But quite a few things about online attacks are different, many of them worse.

            Anonymity It’s now easier for attackers to hide their identity. This means you can’t easily assign responsibility or begin a dialogue.

            Less restraint When you can’t see the other person, and they can’t see you, it’s easier to be nasty. Researchers call this the online disinhibition effect. In contrast, when you’re face to face with someone, personal and social expectations encourage politeness: people are more reluctant to be rude.

            Less filtering Editors of newspapers screen submissions to weed out inappropriate material. This does not eliminate problems but at least reduces them. In contrast, many online platforms are not moderated, or not very well: there is less filtering. This makes it far easier for attackers to post their material.

            Permanence After someone posts a hostile comment, it can stay there indefinitely, and others can post it elsewhere. It’s not so easy to have the comment removed. In contrast, spoken comments and ones in print only are less likely to have lasting impacts.

            New technology Tools using artificial intelligence are readily available that enable users to alter photos and create videos in which, for example, your face realistically replaces someone else’s. You might be shown chatting with Vladimir Putin or kicking a puppy.

Reputations under attack

This is the sixth in a series of posts about dealing with unfair attacks on reputation. Since the 1970s, I’ve advised hundreds of people who contacted me about being defamed. Each case is different and the best option for one person may not work for someone else, so I will suggest several options for consideration. Other posts deal with false statements, derogatory labelling, guilt by association and malicious gossip. See also “Being defamed Q&A“.

Options

Imagine you’re in a group dedicated to public welfare. Opponents mount a campaign to discredit your most prominent figure, Alex, and your group, with false claims and nasty comments on Facebook pages, doctored pictures on Instagram, and a webpage with a “Hall of shame” listing Alex’s personal details and contact information, inviting harassment. Your website is hacked and your Wikipedia page is edited to put your group in an unfavourable light.

            It sounds horrible, and it is. Before doing anything, it’s worth thinking through options, examining each type of attack and choosing the most effective option.

Ignore

For some attacks, it’s easier and safer to do nothing. If nasty comments are on an obscure Facebook page, responding to them might only draw more attention to them. Fake videos may be unbelievable. If your reputation is sufficiently strong, you may not need to worry. Remember that you will probably think negative comments and images are more significant than they seem to others.

Reply

In some cases, you can reply in the same forum, or another one. Prepare a careful comment and post it in the same place, or another one, or send it to your supporters. What sort of comment? It might be better to focus attention on your positives and not spend too much time countering hostile comments. Often, readers don’t have the time or interest to get to the bottom of disputes: “they said – we said.” Instead, they will be influenced by the style of the comments. If you come across as calm, sensible, coherent and generous, this can be more effective than an angry rebuttal.

Counterattack

You’re aware that your attackers are hypocrites, are being funded by a notorious source, and have a long record of discreditable behaviour. Instead of defending against false claims, you can try to discredit the attackers, exposing their agendas and methods.

            Sometimes this can work wonders. It’s also risky, because it might lead to more abusive exchanges.

Complain

It’s the obvious option: make a complaint to someone in authority. It might be a tech company like Facebook, an Internet service provider or a government agency. You can ask them to take down offending posts, photos and videos, cut off service to offenders or in some other way stop the abuse.

            The trouble is getting a response. The history of tech company responses to obvious violations of rules, such as sending death threats, is that usually nothing much is done. The company may consider the comments about you and your group “acceptable.”

            There’s another problem. Even if you get some action from authorities, the attackers might just pop up somewhere else, using different names. In fact, after they learn what you’ve done to try to stop them, they might become more careful — and more persistent. Furthermore, they might start claiming you’re a censor.

Take legal action

You can sue for defamation. Good luck, because you’ll need it. Sometimes you can’t even identify the attackers. Even if you can, legal processes are slow and expensive, and most cases are settled out of court. If, by unlikely chance, you have some success in court, attackers can continue their assault, being extra careful to remain anonymous.

            Suing has another disadvantage. The attackers can publicise your legal action, giving even more attention to their claims. You might become a victim of the Streisand effect, in which an attempt to silence someone online leads to greater publicity about their claims.

Reputation management

Rather than trying to get rid of damaging material online, you can try to overwhelm it with positive material. You can set up websites and Facebook groups and encourage supporters to make comments on them and links to them. People searching the web seldom look beyond the first few links, so if you can push adverse material to the second page, few will see it. In general, having positive material adds to your reputation, often far more than trying to directly counter negative material.

            Reputation management techniques only work for some types of attack, mainly hostile material online. It doesn’t address damaging emails.

            You can pay reputation management services to do this sort of work for you, but it can be quite expensive. There’s plenty of information available for companies. You can also do it yourself.

Protect

If online attacks put you in personal danger, you need to protect yourself and other group members. If you are doxxed, the online threats might lead to physical ones. Consider what you need to do to ensure your safety. In extreme cases, this might mean moving away from home, closing all your social media accounts, changing your phone number, even adopting another name.

            If you are outspoken online, have a public profile, you may receive hostile messages, especially if you are a woman or member of a minority group. The more prominent you become, the more likely you are to receive threats and abusive messages via email, phone and social media platforms. This is serious and you need to find ways to protect yourself. Note that when you receive a threat by a direct message, it may be extremely distressing but it is not an attack on your reputation, because your reputation is what other people think about you.

Set an example

Try to behave in a model fashion: polite, sensible, supportive, generous, courageous. Many people who know you will see the attacks as lies and misrepresentations. Some of them might be able to counter some of the attacks.

Organise

Find others who have been attacked, and join with them to resist. This might mean collecting documentation to highlight the problem, sharing insights about what works and what doesn’t, providing mutual support to deal with trauma, and working together for common causes. You and your group shouldn’t try to do it all on your own.

            Tech companies make more money the longer users stay on their platforms, and one way of keeping users engrossed is by making them angry. This isn’t a conscious plan but just results from algorithms carefully designed to maximise screen time and hence profits. Changing the algorithms means changing the entire business model, for example by making the companies non-profit public entities. That’s not going to happen easily or quickly!

Conclusion

Online attacks are especially difficult to handle. Sometimes there’s little you can do. Complaint procedures are weak and ineffective, and counterattacking might make things worse. There’s no easy solution, so think about your values. At the very least, you can behave according to the highest principles. Others can attack your reputation, but you can still behave ethically and altruistically.

Brian Martin
bmartin@uow.edu.au

Thanks to Clark Chilson, Anneleis Humphries, Julia LeMonde and Julia Nennstiel for helpful comments.

When they gossip about you, with malice

You discover that others are talking about you — and you don’t like what they’re saying!

            One of your closest friends tells you, “They’re saying the only reason you’re helping at the charity is to impress people.” Who are “they”? People who apparently know you.

            At work, word goes around that you and Chris are in a romantic relationship. Yes, the two of you work together, but what they’re saying is absurd, and offensive.

            One of your neighbours asks what seems like an innocent question about your family. It suggests people are making assumptions. Has one of your family members been telling tales about you?

            The gossip is upsetting and is getting in the way of what you’re trying to do. You can’t get it out of your head. What can you do about it?

Reputations under attack

This is the fifth in a series of posts about dealing with unfair attacks on reputation. Since the 1970s, I’ve advised hundreds of people who contacted me about being defamed. Each case is different and the best option for one person may not work for someone else, so I will suggest several options for consideration. Other posts deal with false statements, derogatory labelling, guilt by association and online attacks. See also “Being defamed Q&A“.

Functions of gossip

You probably engage in gossiping yourself, so you know something about it. It’s a rare person who never says anything, or at least anything negative, about others behind their backs.

            Why do people spend so much time talking about others? Researchers argue that gossip is part of what helps group members coordinate their relationships. By sharing thoughts about others, people build bonds. In the right circumstances, gossip can help a group operate more efficiently.

            When you meet someone in one of your networks — neighbourhood, workplace, club or church — it’s useful to have a starting point, and it’s also useful to know something about them, so you don’t say the wrong thing. Gossip helps you learn something about them beforehand. It helps you interact with a wider circle of people without making a mess of it.

            There’s lots of research on gossip, carried out in different ways, looking at positive and negative aspects and examining different functions and impacts. But researchers seem to have little to say about how to resist harmful gossip. The most practical advice I found is on WikiHow.

Resisting malicious gossip

Although gossip has positive functions, it can also be nasty — exceedingly nasty. It can spread falsehoods, poison relationships, promote prejudice and even drive someone out for no good reason.

            If you think gossip is unfairly hurting your reputation, what can you do about it? Should you do anything about it? Consider these options.

Ignore

In many cases, it’s best to ignore gossip, whether it’s about you or others. You might listen and learn, including to find out who repeats stories. Does one of your friends quickly pass on every confidential comment, with a few creative embellishments? If so, be careful not to say anything to them you don’t want repeated.

Learn, and possibly change

Sometimes you can learn what others think about you. If there’s a grain of truth in the gossip, and you don’t like that truth, you may decide to change your behaviour. Maybe you should be kinder in your comments, or more explicit. Maybe you should be more open about your beliefs and intentions, or more cautious in revealing them.

Welcome

Maybe the gossip is benefiting your reputation. How? People who know you might be offended by nasty and unwarranted comments about you, and come to your defence. They might think less of the gossiper. The person trying to discredit you might actually be damaging their own reputation. Before you act, try to find out if this process is happening.

Defend

If everyone you know seems to have heard malicious gossip, you may choose to counter it. You could send an email to everyone, or just to a few individuals who you know will circulate it to others. Or you could print out a statement and put it in people’s mailboxes.

            What should you say? You could say that some people are making negative comments about you, and then deny them, or present correct information. Your statement needs to be carefully worded. It’s usually best not to name or blame anyone: “Unfortunately, there’s been some incorrect information about what I’ve been doing. Here’s what’s really happening.” The idea is to appear magnanimous rather than distressed or vindictive.

            An even better option is to find someone who will speak on your behalf, preferably someone with credibility. They can make a statement in defence. Alternatively, and usually more effectively, they can provide some news about you and what you’ve been doing. It’s positive news. It doesn’t mention the nasty gossip but counters it implicitly.

Counterattack

You can fight gossip with counter-gossip. You can try to start nasty rumours about the person or group you think are spreading comments about you.

            This is a risky sort of response, because it might lead to an escalation of rumour-mongering. As well, you might gain a reputation as a malicious gossiper!

            A safer approach is humour. You could make jokes about the gossip, or about yourself, that are obviously absurd. “Did you hear the story of how I climbed up the side of a building just to show off?” Be careful, though, because even apparently absurd stories can sometimes be taken seriously, or used against you.

Praise your enemy

Counter-intuitively, you can try saying nice things about the people spreading hostile gossip about you. This might confuse them or make them rethink. You might be able to start a virtuous cycle of positive comments.

Confront

Years ago, I attended an all-day workshop on “Dealing with difficult people.” Our presenter was experienced and wise. Someone asked her about malicious gossip. She told about a bold technique. She identified the source of the gossip and said to them, “Someone said you are spreading stories about me. Is that true?” The person denied spreading stories, but there weren’t any more after that.

Take legal action

You could threaten to sue for defamation. You could pay a lawyer to write a letter threatening legal action and demanding the person cease and desist.

            Threats to sue are only credible if you have strong evidence of people gossiping about you, for example tape recordings. Threats might work against some people, but they might also lead to more hostile gossiping. Worst of all, threats poison the atmosphere. You might end up with a worse reputation than before.

Mobbing

“Mobbing” is collective bullying. In the workplace, it involves an organised attack on a target, which can include ostracism, petty harassment, onerous work demands, denunciations, referral to psychiatrists — and malicious gossip. If you are the target of mobbing, gossip is just one worry among many. You need to work out a plan to resist. Often, unfortunately, it is better to leave. Your health and wellbeing are more important than any job.

Conclusion

Gossip can be harmless. It can be functional, allowing people to share feelings about others. However, some gossip is misinformed and deliberately harmful. There are so many variations and possibilities that there’s no single best response to gossip that you think is harming your reputation.

            Consider your options, including doing nothing. It might be that by behaving in an honourable and supportive way, you counter gossip through your actions, without saying anything. But sometimes this isn’t effective. Others may be trying to damage your reputation, and are afraid to say anything openly, and will persist. Before taking action, try to find one or two people you trust, and discuss options with them.

            Try to be generous in whatever you do — even if you don’t feel generous! The way you respond to gossip may well form the basis for future gossip.

Brian Martin
bmartin@uow.edu.au

Thanks to Paula Arvela, Jungmin Choi, Caroline Colton, Kelly Gates, Julia LeMonde and Qinqing Xu for helpful comments.

Incidentally, most of the images about gossip I found show women as the gossipers, to other women or sometimes men, and hardly any showing men whispering to women.

When they link you to something bad

When you are subject to “guilt by association,” what can you do?

In the early 1980s in Western countries around the world, there was a massive citizen mobilisation against nuclear war. Critics — defenders of Western military strength, including nuclear weapons — attacked the movement by claiming it was a tool of the Soviet Union, and that Communists were involved. These critics used the tactic of “guilt by association”: if Communists supported the movement, or were in the movement, this discredited the entire movement.

            Repressive governments use the same technique. They claim that opponents are funded by the CIA or are tools of other foreign powers.

            Guilt by association can also be used to discredit individuals. In the 1960s and 1970s, the leading US critic of fluoridation was Dr George Waldbott, a doctor and researcher, author of numerous publications. The American Dental Association compiled a dossier titled “Comments on the opponents of fluoridation” listing various individuals with far-out ideas, reactionary groups like the Ku Klux Klan — and a few scientists, including Waldbott, with damaging statements about him.

This dossier was circulated for years whenever Waldbott gave talks or testified to legislatures. It served to discredit him by associating him with crackpots and political fanatics. (See Scientific Knowledge in Controversy, and search for “dossier”.)

Reputations under attack

This is the third in a series of posts about dealing with unfair attacks on reputation. Since the 1970s, I’ve advised hundreds of people who contacted me about being defamed. Each case is different and the best option for one person may not work for someone else, so I will suggest several options for consideration. Other posts deal with false statements, derogatory labelling, malicious gossip and online attacks. See also “Being defamed Q&A“.

Guilt?

“Guilt by association” refers to a process by which the reputation of a person or group is hurt by being linked to a person, group, belief system or activity that is widely stigmatised. The word “guilt” is a bit misleading. The process might better be called “denigration by association” or “stigma by association.”

            This process is found in all sorts of circumstances. Some people will not buy or live in a house where a foul murder was committed. The house is tainted by association with the murder, and buyers don’t want to be tainted by association with the house. This connection might be called superstitious; it is founded on stigma by association. Another example: it is common for children of known criminals to be bullied at school. A moment’s thought should be enough to realise that the children are not responsible for the crimes of their parents.

Guilt by association is a powerful process because it operates without conscious deliberation. It is an automatic reaction and hence difficult to challenge.

            Guilt by association is an attack on reputation, and often quite an unfair one. It is not about some transgression or failing by you or your group, but rather just about your connection with someone or something that is negatively perceived. Logically, an association should be carefully probed to assess its significance. If left-wing or right-wing extremists support your cause, does it mean your cause is any less worthy? The onus of proof should be on those who make the attack but, alas, it’s usually the other way around. Those subject to a guilt-by-association attack need to figure out how to defend. There are several options.

Disown

The association may be so toxic that you want to distance yourself from the stigmatised linkage. Leaders of nonviolent movements might decide to condemn anyone or any group that uses violence, even those with the same aims.

            A guilt-by-association attack on a group can lead to internal strife. A political party might expel members with viewpoints hurting its reputation. The disowning option may come with a high cost.

Accept

Instead of disowning an association, a completely different approach is to accept it, even to welcome it. “Our group is open to anyone who shares our aims. We don’t discriminate.” Can you get away with this? It depends. The broader and stronger the group, the safer it is to use the acceptance option.

Counterattack

When criticised over your associations, you can counter by pointing to the critic’s unsavoury connections. If you’re linked to left-wing extremists, you can point to your critic’s links to right-wing extremists.

            This can be a potent response, especially when critics are obviously hypocritical. Nevertheless, there’s an important drawback in this response: it cements the use of guilt-by-association techniques.

Explain

You might try to explain why stigma from an association is not logical. You can say that just because you live next door to a convicted criminal doesn’t mean you’re less than honest. In fact, it might show your tolerance, generosity and forgiveness. Explanations are valuable when others listen and stop to think.

Ignore

Sometimes you can just ignore attempts to discredit you using guilt by association. Maybe you don’t care or maybe you realise that by defending against the implied allegations, you simply draw more attention to them.

Honour by association

A potent counter to stigma by association is to make connections with people or things that are highly valued. This is called reflected glory or honour by association. You didn’t do anything special but knowing a celebrity or brain surgeon gives you greater status.

            Honour by association is all around us. You might think you’re not susceptible to this process because, after all, it’s just an association and the positive spin-off is not sensible. Consider some examples.

  • Selfies taken with prestigious or good-looking people or locations.
  • Name-dropping: mentioning famous or accomplished people you’ve known, met or even just seen. The opposite is name-withholding: you don’t mention low-status individuals you’ve known.
  • In academic work, citing well-known intellectuals, but not obscure ones.
  • Having prestigious figures as patrons for your organisation.
  • Having high-status individuals as referees for job applications rather than lower-status individuals who know you better.
  • Barracking for a sporting team that is doing well, but dropping away when they’re not.
  • Choosing to live in a high-status suburb.
  • Attending a prestigious university rather than an equally good but lower status one.
  • Entering a respected occupation (doctor, lawyer).
  • Attending talks by famous people (rather than equally informative talks by others).
  • Owning a nice house, car, watch, clothes, etc., and making sure others see your possessions.
  • Being seen with good-looking or popular people.

These examples suggest the powerful role of honour by association in the way societies operate, especially ones driven by materialism, in which striving for status through possessions and titles, for getting ahead, takes precedence over the quest for a virtuous life. Honour by association is important in politics: politicians acquire status mainly through their positions, not their achievements. Indeed, being prominent is often thought of as an achievement itself, as in the case of celebrities who are famous for being well known.

            Although honour by association is often an unconscious process and used to serve dubious purposes, there is nothing wrong with using it for worthwhile goals. Consider the circumstances of people with intellectual disabilities, who are often shunned and looked down upon. Wolf Wolfensberger developed an approach called social role valorisation, or SRV, to enhance the lives of people with disabilities.


Wolf Wolfensberger

Part of SRV is promoting positive images through enhanced competencies and favourable associations. Honour by association comes from being well dressed in the company of valued individuals, living in a nice neighbourhood (and not next to a cemetery or waste dump), and having a respected job.

Implications

When your reputation is threatened by a guilt-by-association technique, you have a variety of options. Rather than responding quickly and emotionally, it’s worth choosing the option that serves your purposes most effectively. It might be tempting to respond to an attack with outrage, or to counterattack, but maybe remaining silent or calmly pointing out the lack of logic might be better.

            You can also use the technique of honour by association to enhance your reputation. And you can use this technique to help others. Assuming you and your group are respected, you can make a difference by aligning yourselves with others who are stigmatised. When it comes to the reputation game, we can all make a difference.

Brian Martin
bmartin@uow.edu.au

Thanks to Tonya Agostini, John Armstrong and Anneleis Humphries for useful comments.

When they call you a bad name – and hurt their cause

Sometimes using derogatory labels can be counterproductive.

My recent post “When they call you a bad name” suggested options for responding to demeaning labels, for example when someone calls you a fascist. By chance, a friend told me about her recent experience being part of a group targeted with abuse, and how this affected her. A key insight is that calling someone else a bad name can be bad for your cause.

            Here is her short account of her experience. Afterwards, I offer a few comments.

“This scum needs to be removed from our streets”: How to create enemies, by Claudia Carson-Clarke

            I have been involved in the human rights and peace movement for over 25 years. In my younger days I was involved in the usual peace and equality movement student politics, including attending peace protests against the Iraq war, and the fallout from the so-called War on Terror.

            Over the years I have watched the peace movement slowly falling to pieces, bit by bit. I am not surprised given the lack of strategic thinking and my recent experiences.

            On Saturday 3 December, I attended a lecture in Sydney by Dr Jordan Peterson.

            There was a stark police presence at the event, including mounted police and rows of police guarding the entrances. I had to go through a metal detector and bag check upon entry. I was prepared for this level of security.

            What I wasn’t prepared for was abuse hurled at me for simply wanting to attend this lecture.

            A small group of protestors had assembled at the main entrance to vilify anyone entering the lecture. Here was a group of people yelling at me, calling me a fascist, Nazi, racist, bigot. They were intimidating, just like the police.

            The protestors need to ask themselves, “What are we trying to achieve?” Listening to the live-stream from the safety of the building, I heard several citizen journalists ask people walking by what they thought of the protests. Every person said they didn’t even know what the protesters were talking about because they were simply shouting into the loudspeaker and they couldn’t understand what they were talking about. The people walking by simply wanted to get to their dinner or Christmas party events.

            One of the more disturbing elements was the violent rhetoric coming from the protestors, including calling attendees “scum” who needed to be “removed” from the streets.

            What were the protests trying to achieve by calling the young men who attended “incels” and misogynists, other than creating a political enemy? Did those protesting consider having a discussion with some of the young men about why they were attending and about their views about women?

            I did, and I found them to be thoughtful, courteous and curious minds. These young men found hope and purpose in the words of Dr Peterson. They wanted to clean their rooms as one of their rules for life.

            At the end of the day, the only people spewing violent rhetoric and hate were the protestors. Dr Peterson’s lecture was about meaning-making in life, and the importance of love. He discussed the psychology of play and the development of relationships as core to life and psychological development. Most importantly, he offered a stark warning of the road we are taking in relation to war, noting that we are much more technologically powerful than they were in the era of Hitler and Stalin. The core message was that of peace.

            Perhaps if the protestors had gone inside and listened to Dr Peterson, rather than denigrating him and everyone who went inside to listen, they would have developed their understanding. The protestors created their own enemies and ensured that those that attended felt intimidated and denigrated. To indiscriminatingly apply the label “fascist” to groups of people, some of them long involved in the peace movement, is just appalling.

            This is just a tragedy, not only for the peace and equality movement, but also for society in general. The protests only served to create more division and hatred. Clearly the strategy needs to change if the movement wishes to engage more people.

A few further thoughts from Brian

Claudia’s story is instructive. Shouting at people can be a bad idea, at least in terms of winning them over. So can trying to censor a speaker, especially a popular one. It might be better to try to understand why the speaker is popular and address the factors that make this possible.

            I have not read Jordan Peterson’s books nor listened to his talks, but I do know he has become a symbol of values detested by some of those on the left. That’s fine. But if someone is a symbol of values you detest, is vilification the best way to counter those values and promote your own? Would it be better to ignore Peterson’s talks, or organise a public meeting promoting your preferred values, or give leaflets to Peterson-talk attendees beforehand or afterwards, or interview them afterwards to learn about their experiences, or even attend his talk to better understand his appeal?

            To ask such questions is to begin the process of thinking strategically about protest. This includes formulating goals, considering the other side’s argument and taking into account how your actions will affect others. It includes considering the implicit, perhaps unintended, messages being sent by the protest and the way it is delivered.

            The anti-Peterson protesters can be understood as acting expressively, letting out their own emotions, anger and disgust in this case, and directing them at Peterson and those attending his talk. Protesting, it might be presumed, makes them feel better about themselves, by displaying their values and showing their fellow protesters their commitment to the cause. This can help build solidarity within their own groups and networks, but in this case it had a counterproductive effect on Claudia, and possibly on others who were subject to their verbal abuse.

            One lesson: calling someone a nasty name might make you feel righteous, but it might also make them think less of you — and your cause.

Brian Martin
bmartin@uow.edu.au

Thanks to Claudia for her text and additional information about the talk and protest. Thanks to Paula Arvela, Sharon Callaghan, Suzzanne Gray and Julia LeMonde for helpful suggestions. Several photos are taken from a video by @Chriscoveries.

When they call you a bad name

Fascist! Communist! Lunatic! Murderer! Paedophile!

What do you do when someone calls you a derogatory name, one that really hurts, one that might stick? Your reputation has come under attack. How can you resist?

            And it might not be just you. Your group could be labelled and have a hard time dealing with it.

            Labelling, including derogatory labelling, happens all the time, and it’s an important issue. Many people care more about their reputation than about their health or happiness. In the olden days when their honour was besmirched, gentlemen would issue demands to engage in duels, which sometimes were lethal. Today, you can go to court with a defamation suit. That’s slow, expensive and may not protect your reputation.

Reputations under attack

This is the second in a series of posts about dealing with unfair attacks on reputation. Since the 1970s, I’ve advised hundreds of people who contacted me about being defamed. Each case is different and the best option for one person may not work for someone else, so I will suggest several options for consideration. Other posts deal with false statements, guilt by association, malicious gossip and online attacks. See also “Being defamed Q&A“.

Understanding

It’s useful to understand what’s going on when labels are applied. Words have an explicit meaning, a denotation, and implied meanings or connotations. Derogatory labels are rich in negative connotations. The person who calls you a fascist may know little or nothing about fascism as an ideology or political system. They do know that “fascist” is a term of abuse. They use it to discredit you or simply to show they hold you in contempt. Maybe they are upset and want to take it out on you.

            The key is to realise that the label is less about being a description and more about associating you with the connotations. This is important. You might want to respond to the literal meaning, which is fine, but this misses the power of the label to shape people’s views — if the label sticks.

            It’s relatively easy to see the problems with labels when you don’t agree with them. You know you’re not a fascist and can laugh it off. However, when you agree that someone else really should be called a fascist, it can be difficult to appreciate the hurt and damage.

            Consider “conspiracy theorist.” This has a straightforward meaning: someone who believes conspiracies exist. But usually when someone is called a conspiracy theorist, the main effect, and often the main purpose, is to dismiss or discredit them. Conspiracy theorists are presumed to believe in crazy ideas and therefore must themselves be misguided or deluded.

Options

Suppose someone calls you a conspiracy theorist or dismisses one of your ideas by calling it a conspiracy theory. Consider your options.

Ignore

Maybe it doesn’t matter to you what the person says or thinks. Maybe they have no credibility themselves. It might be safer to ignore the insult because a reply may give it more attention and make people think there is something in it.

            Ignoring a label is not so easy when a friend uses it, when several others start using it or when it starts harming your credibility. If you want to win people to your ideas, you may need to respond.

Deny

You can say you’re not a conspiracy theorist. You can say, “I’m not a conspiracy theorist” and start explaining your beliefs (“Here’s some of the evidence”). In effect, you are denying the connotations of the label while asserting your ideas. There are many examples of this response, for example “I’m not a racist,” often followed by a comment that might be deemed racist.

            The value of this response is in trying to get beyond the label, to get others to discuss the substance of the issues. One disadvantage is implicitly accepting the negative connotations of the label, which means you will continue to come up against prejudicial attitudes.

Accept with pride

You can say, “Yes, I’m a conspiracy theorist — and here’s why.” You can use various techniques to counter the negativity attached to the term. Can you do this alone? Probably not. But over time, some terms can be turned from negatives to positives.

            Think of “Black” and “queer.” These were derogatory but eventually became more positive, accepted with pride. The transformation of the words’ connotations paralleled the change in the identity. If you’re part of a group with a stigmatised identity, you can help challenge the stigma by using the label with pride.

Counter-label

Rather than trying to defend, you can attack — and one way is to apply the same label to those who have labelled you. This only works for some names, but it does work for “conspiracy theorist.”

            A well-known conspiracy theory is that the US government organised the 9/11 attacks on the World Trade Towers in New York. This theory is often assumed to be absurd and used to discredit anyone who supposedly believes in any conspiracy theory. To turn this around, ask “Who do you think planned the 9/11 attacks?” If they say al-Qaeda or Osama Bin Laden, you say, “Ah, you believe it was a conspiracy. You’re a conspiracy theorist!” This is a good example because nearly everyone believes 9/11 involved a conspiracy. It’s just a question of which one.

            The conspiracy-theory label is seldom applied to the views of government officials. President George W. Bush and others warned that Saddam Hussein had or was getting nuclear weapons — this was the justification for the 2003 invasion of Iraq — but hardly anyone says, “Bush was a conspiracy theorist.”

            A counter-label can reveal inconsistencies in thinking. It might lead to a discussion of the meaning of the label.

Cite experts

Sometimes you may have the opportunity for a discussion, and you can refer to the views of experts. For racial epithets, you can mention that scientists say there is only a single human race and there are few genetic differences between ethnic groups.

            A group of philosophers, called the particularists, argue that conspiracy theories need to be assessed on their merits, just like any other theories. In other words, they argue that explanations involving conspiracies should not be dismissed out of hand, or assumed to reflect poor thinking, but instead evaluated like other sorts of explanations. This is a perfectly rational argument, but that’s not the point. What you do by raising this perspective is draw on the authority of experts.

Use humour

You may be able to distract or derail abusive comments with a humorous response. An off-beat or unexpected reply can sometimes make it difficult for the other person to maintain their mood of condemnation. You can make fun of the topic, make fun of yourself or introduce an absurdity that disrupts the serious intent of the attacker.

            “You know who I think was behind 9/11? Elvis.” If you pick your example carefully, the labeller may not know whether you’re being serious. “You mean you’re not a shape-shifting lizard like me?” This reply will only make sense to someone familiar with this particular conspiracy theory. Ideally, you can expose some of the lack of logic behind labelling and encourage thinking about what a conspiracy theory is.

Reconsider

On some occasions, you may decide there is a serious and helpful intent behind the label. Rather than resist, you might reconsider your position. This doesn’t mean you agree with the label or the derogatory intent behind it, but instead of resisting, you try to join the person criticising your views. This can be disconcerting to them, and they may not know whether you’re being serious.

            “I’m with you. Some conspiracy theories are goofy. We ought to check carefully before going down the conspiracy rabbit hole.”

            “My mother told me never to believe a conspiracy is involved when incompetence or pure chance could be an explanation.”

Conclusion

The examples here involve one-on-one interactions, but there are many other situations where derogatory labelling comes into play. The same sorts of responses are usually possible. A lot depends on the circumstances, your skills, your assessment of the attackers, and the topic. A humorous response may work when you’re called a conspiracy theorist, but maybe not when a racial or sexual epithet is deployed.

            Be creative, and be experimental. You can learn what works by trying out a variety of responses with different people and seeing what happens. If you’re able to strike up a conversation or stimulate some thinking or make the engagement less serious, you’ve been successful. If so, tell others about your techniques. We all need to know.

Brian Martin
bmartin@uow.edu.au

Thanks to Ben Case, Kelly Gates, Kurtis Hagen, Julia LeMonde and Erin Twyford for helpful comments.

When they say false things about you

What can you do when people spread false statements that harm your reputation?

It was going around social media that you lied about your personal relationships. There was a news story about your group, saying you supported violence. At a public meeting, a speaker called you a racist. There was another media story about your group, saying you received funding from vested interests. At a staff meeting, your boss accused you of bullying.

            None of it is true, yet the claims are being repeated all over the place. Your reputation is being trashed. What can you do?

            Before making accusations about lies and libel, and before rushing to your lawyer, pause — and consider your options.

Reputations under attack

This is the first in a series of posts about dealing with unfair attacks on reputation. Since the 1970s, I’ve advised hundreds of people who contacted me about being defamed. Each case is different and the best option for one person may not work for someone else, so I will suggest several options for consideration. Future posts deal with derogatory labels, guilt by association, malicious gossip and online attacks. See also “Being defamed Q&A“.

Understanding false claims

To appreciate what’s really going on, try to figure out what’s in the minds of those spreading the falsehoods. Could it be just a difference in perspective? Could there be some misinterpretation of actions or statements? Or is it something malicious?

            Your boss accuses you of bullying. Did you do something inappropriate? Or is the boss bullying you and others, and because you called out the boss’s obnoxious behaviour, you’re now a target?

            To say a claim is false is to make a statement about truth. Is that possible in an age of fake news, disinformation, and the postmodern rejection of ultimate truths? In academic circles, it’s accepted that all knowledge is provisional and open to challenge. Don’t worry about that, because for practical purposes the belief in truth remains strong in most circumstances, though often people disagree about where the truth lies.

            The trouble is that powerful groups try to impose their views as being true. That means bosses, media outlets and governments assert or assume their claims are true even though others — including you — can see they are obviously false.

Issues to consider

When confronted with false claims that damage your reputation, it’s tempting to jump to an immediate defence or to lash out in a counterattack, calling the other person a liar. Usually it’s better to pause and consider what you know about the situation.

            Is the other person — the one who makes the claims you think are false — sincere? Do they believe what they’re saying? This is an important question. If your boss says something damaging about your performance, maybe that’s what they really think, so it’s a matter of different perspectives, different information or a communication problem. Listen carefully. Then, if your boss seems sincere, it may be better to try to explain things. But if you think your boss is trying to get rid of you or trying to warp your perceptions — in other words, gaslighting — then you need to be more careful.

            If the other person is sincere, then they aren’t lying. A lie is an intentional falsehood or intentional withholding of the truth. It’s unwise to call someone a liar if they might believe what they’re saying. To further complicate matters, many lies are for good purposes.

            Another distinction is between misinformation and disinformation. Misinformation is information that’s incorrect, which may be due to ignorance, mistakes or sincere belief. Your boss can be misinformed while being concerned and supportive. Disinformation, on the other hand, is intentionally false. It is often used to describe covert government campaigns to discredit enemies or disrupt societies. The words misinformation, disinformation, fake news and post-truth are sometimes used as labels for attacking rather than accurate descriptions.

            You need to decide whether you’re being targeted or whether the false claims referred to you inadvertently or as a spin-off from other agendas. When the boss says your report is not up to scratch, is this harassment or is it because the boss needs to please some other player and your report gets in the way? When your group is attacked by a politician in a media story, is your group a special target or just being named for rhetorical purposes?

            You may not know the answers to all these questions, but it’s worth asking them and keeping in mind that you don’t know for sure what motivates other people’s actions. It’s usually better not to make too many assumptions, so you can adapt your responses as new information becomes available.

            After you’ve tried to understand what’s happening and why, you can consider options. There’s no single best option when you’re subject to false claims, so you need to think about everything you know about the people and the circumstances, and decide what to do.

Ignore

Although you may be upset or angry about falsehoods, sometimes it’s better to ignore them. At work, if co-workers or clients make comments about your performance, you might be better off not seeming to notice but just continuing with your efforts. Responding might seem to others like accepting the comments as potentially valid. Worse, it might simply draw more attention to them. By not responding, you also signal that you’re not easily rattled.

Defend

Counter the false statements. Just say they’re wrong. Present the evidence showing what’s actually going on.

            The boss says you’re not showing up on time and that your work rate is one of the lowest on the floor. You prepared for this. You have screenshots showing when you arrived every single day, and you have the stats on work rates in your team. So there!

            Defending can be effective when others respect honest information. It’s good news if they say, “Sorry, we were mistaken. You’re doing a good job.” On the other hand, if they make some new false claims, you might be subject to mobbing, a collective form of harassment. If so, the facts won’t matter.

            Should you defend by collecting information and providing as many facts as you can? It depends a lot on the circumstances. If there’s any risk of a false-claim attack, it’s nearly always valuable to obtain information to counter the falsehoods. At the workplace, you can collect information about your performance, testimonials from bosses, co-workers and customers, and comparative statistics. Just hope you never need it!

Explain

Instead of defending directly, you can explain what’s going on, for example why someone might want to make false claims. This is best done in a calm manner. If a co-worker says you’re not doing your job, you might explain that the workload has increased with no added staff and for the past month you’ve been doing two people’s jobs.

            Explanation is useful when others don’t know what’s been happening. It provides context so they can understand and make a judgement themselves. Rather than saying “You’re wrong” you’re in effect saying, “Here’s what you need to know so you can decide for yourself.”

            Explanation is an excellent technique for communicating to outsiders, those who have no stake in the conflict. You change their understanding from “You said, they said” to “Let’s see what’s really behind this difference in opinion.” However, those involved in a dispute may just see explanation as a form of special pleading.

Accept

In some cases, nasty comments and misleading statements contain a grain of truth. The boss might say you’re never on time and always too slow, which is a gross exaggeration given that you’re nearly always on time and usually work faster than others. A disarming response is to accept the criticism. “Thank you for your feedback. I appreciate your concern about my performance.” This sort of response draws on the perspective of the Stoics, a group of philosophers in ancient Greece, whose ideas remain relevant today.

            Chris Voss was an FBI negotiator who developed techniques that worked in the most difficult situations. He then found the same techniques applied in other negotiating situations, and wrote about his experiences in his book Never Split the Difference. When you confront someone, it can be powerful to start off by recounting every negative thought they have about you.

            If false statements about your performance have been circulated around your workplace, when you meet the boss or someone else you need to deal with, you can lead off with something like this: “You probably think I’m never on time.” After they nod, you say, “And you probably think that I’m one of the slowest workers on the floor.” Again they nod. The surprising thing about this approach is that it enables a more open and honest interaction.

Sue

“They defamed me. I’m going to sue.”

            The law of defamation is supposed to provide a remedy for damage to reputation. There are two main forms of defamation: slander refers to spoken defamation and libel to written defamation, except that broadcasts are in the libel category.

            There are two main problems with defamation law. First, it serves as a means of censorship. Second, it seldom restores reputations. In addition, it is slow, costly and procedural.

            The general rule is, don’t sue unless you have a lot of money and don’t mind losing it. It’s especially unwise to sue an organisation that has more money than you.

            When you sue, you become the attacker. Before, you might have had sympathy due to being treated unfairly. Now people’s sympathy may switch to the person you’ve sued.

            Suppose there’s a front-page news story that contains false and misleading statements about you and your group. You are accused of fraud, extreme political views, and lying. So you sue the media organisation for defamation. What’s going to happen? The most you can hope for is a published apology. It will be in small print in some obscure location on a website, and most readers won’t remember the original story.

            More often, though, you won’t receive an apology. Months later, after you’ve spent tens of thousands of dollars on lawyers, you might receive nothing or maybe a financial settlement. That means the organisation pays you something. That’s nice but doesn’t restore your reputation.

            Rather than suing, consider other options. You can write a polite letter for publication countering the accusations (defending) or giving the context (explaining). Or you can just let it go (ignoring), guessing that most people will forget that front-page story and that by suing, you may just make more people aware of it.

Conclusion

When others make false statements about you, it can be extremely upsetting. Your reputation is at stake, and it’s totally unfair to be attacked with incorrect, misleading or manufactured information presented as if it’s the truth.

            It’s tempting to reply immediately, while you’re angry and upset. It’s better to wait until you can calmly consider options. If possible, seek advice from people you trust, especially people who’ve been through a similar ordeal. Be especially cautious about defending, in case you draw more attention to the falsehoods, and don’t take legal action unless you know for sure that it has worked well for others in similar situations.

            If you care about your reputation, and the reputation of your group, remember that people are influenced by what you do. That includes how you respond to attacks. If you seem generous, understanding and informative, you have a better chance of making a good impression. And you set a good example.

Brian Martin
bmartin@uow.edu.au

Thanks to Kelly Gates and Suzzanne Gray for helpful comments.

Speak up or keep quiet? Your options for everyday dissent

Have you ever been with people who start talking about a topic where they all agree? The topic might be religion, politics, sport or fashion. The trouble is, you have a different viewpoint. Should you say anything? And if so, what?

Nearly everyone has had this experience. In some families there are rules: “We don’t discuss politics or religion.” The rule might be stated but is often implicit.

Then there are taboo topics. Never mention Aunt Issa. You might not even know why. Did she do something terrible? Don’t ask.

You’re gossiping with your co-workers. They all hate the boss but you actually think the boss is doing a pretty good job. Should you say something or keep quiet?

These are instances where you have a choice about whether to express dissent and, if you do, how to do it. Should you challenge views you think are wrong or dangerous, or keep your mouth shut to maintain the peace? Should you pretend you agree with everyone else when actually you don’t?

These situations can arise in enclaves of political correctness but are more general than what is usually called PC. When you’re with a group of veterans, just try expressing your view that going to war is only for suckers.

            Most people have highly developed skills in getting along with others. If this were not the case, there would be disagreements and arguments all the time. If you’re in a shop and an assistant says, “It’s a nice day, isn’t it?” then it’s polite to agree. If you always say, with a snarl, “What’s so nice about it?” you may not have many friends!

I’ve been aware of these issues for a long time and had my share of experiences in keeping quiet or disagreeing with standard views. In my research, I’ve explored many controversial topics, for example nuclear power, fluoridation and vaccination. I’ve promoted nonviolent alternatives to the military and participatory alternatives to representative government.

Most importantly, since the 1980s I’ve been a supporter of dissidents and whistleblowers. A classic situation is an employee who sees something wrong at work, for example fiddling the books. Speaking out in such situations can be very risky, so often it’s better to say nothing and collect information about wrongdoing. My involvement with whistleblowers made me acutely aware that honesty is not necessarily the best policy. As we will see, this applies to many situations, including everyday interactions and ones not related to employment.

So let’s begin with options for everyday dissent.

Avoid

Your friends are talking about a sensitive topic. It might be abortion, political parties, immigration or child rearing. Whatever it is, you soon realise that you disagree with what everyone else seems to think. One way to avoid confrontation is to say nothing.

            Why would your friends be talking about abortion? Perhaps the issue has been in the news, or one of them tells a personal story about having or not having an abortion. Often you can escape embarrassment by saying nothing. But sometimes this is awkward. What if someone asks, “Have any of you ever had an abortion?” You might shake your head to indicate “No,” but that could be deceptive, as a more accurate response might be “No, but I would have had one if necessary.”

To avoid uncomfortable questions or probing, you can try to change the topic before it becomes too personal. You might say you’re not feeling well and need to leave the room. Or you can say something like “I’m not sure how I’d react in the situation” even if you know for sure.

            If you fear being asked a direct question and you don’t like lying or evading, there are several ways to take precautions. Sometimes you can pick your conversation partners, knowing that you agree with their views or that the topic will never arise. You can seek a welcoming community where everyone seems to agree. A campaigning group is often quite safe, for example pro-choice or anti-abortion.

Sometimes, though, it’s not easy to avoid disagreements. In families and workplaces, you may interact with the same people for months or years, even a lifetime.

Go along

You may prefer to go along with whatever others are saying. This smooths relationships and usually prevents any backlash from causing offence.

You might be, or become, a chameleon, adapting your views according to what everyone around you appears to think. In one group, you’re opposed to immigration; in another, you support it. You might need to change your behaviour too. Among colleagues who drink and smoke, you join in; among those who abstain, you do too.

            Most people are chameleons to some extent. Those who never adapt may be seen as principled but more commonly as inflexible or obnoxious.

There’s another way to go along: lie, either by making false statements or not revealing the truth about what you think. You might have some beliefs that are shocking to others, for example that infanticide is okay in some circumstances or that some groups are genetically superior to others. If the topic comes up, you can readily go along with the consensus.

Lying has a bad reputation, and there are many preachy recommendations to tell the truth. Yet in practice people regularly hide the truth and tell falsehoods, as I learned when investigating lying and activism. In many cases, lying is intended to benefit others or to maintain relationships. Your friend asks, “How do I look in this?” You may prefer to tell a “white lie” and say, “You look good.” If a relative is dying, you might tell her that she has always been loved. Of course, there are also toxic lies, used to hide responsibility for stealing and for cheating in relationships. But we’re not talking about toxic lying, just about getting along with others by going along with what they say.

            There’s one unexpected downside to going along with the group, and that is if everyone else is doing the same thing. Then it would be like in a dictatorship where everyone seems to support the regime but actually nearly everyone hates it. If a few people speak out, it can inspire others to join in and even trigger the formation of a powerful opposition movement. How can you figure out whether others are covering up their views?

Inquire

When I was studying the controversy over the addition of fluorides to public water supplies, I interviewed leading Australian proponents and opponents. It was illuminating to learn about their views, so different from each other on many dimensions. While questioning these partisans, I didn’t need to explain or defend my own views.

Learning by listening can be used in other contexts. Become an inquirer. Your aim is to understand how others think and to probe into their assumptions, viewpoints, commitments and activities. You might ask for their views on Israel-Palestine, sexuality, life after death, UFOs, Donald Trump or the Holocaust — whatever seems topical.

Even if you do have a strong view, you can say that you’re eager to learn from those with different ideas. “I’m against kangaroo culling but would like to hear the evidence and arguments for it.”

Most people are quite willing to talk about their beliefs, especially with someone who is willing to listen. The crucial part here is to listen. As an inquirer, your aim is to listen and learn, not to pass judgement or to persuade. You are like an anthropologist, studying a culture to find out how its members think and behave, even if they are your family, friends and workmates.

            They might well ask what you think, in which case you can say you’re an inquirer, without a strong view. I had this experience when my university secretly entered an arrangement to set up a degree funded by the Ramsay Centre for Western Civilisation. Many of my colleagues were vehemently opposed to any degree called Western civilisation, especially one funded by the Ramsay Centre, on whose board were prominent conservative politicians Tony Abbott and John Howard. Other colleagues were involved in the degree. Rather than joining either side, I put on my sociologist hat and tried to elucidate the issues. This seems to enable me to keep on good terms with colleagues on both sides of a polarising issue.

To be an effective inquirer, you may genuinely have no strong view or you may be a chameleon, adapting your views to your audience. In either case, it is surprising how tolerant others can be of differing views when you genuinely listen, showing interest and respect.

Shape others’ expectations of your behaviour

A friend of mine, Richard, is predictably provocative. On just about any issue that comes up, he seems to adopt a contrasting perspective, in a manner that makes listeners unsure whether he really supports the view he expounds. It is in a spirit of playful combativeness, jousting with ideas. Once we know how Richard engages, we are not offended. We know he just loves taking a contrary view, often for the sake of it.

Another image is the jester, who takes nothing seriously or, perhaps more accurately, is deadly serious underneath a layer of humour or light-heartedness. Again, after getting used to this style, listeners are less offended than by a more serious disagreement. However, for many people, there are topics that should never be the butt of jokes.

            Your image, reputation and social position greatly influence the way others react to your behaviour. In general, they expect you to act just like you usually do. If you’re always polite, then when you start swearing it is more shocking than if you swear in every sentence — and when the habitual foul-mouth suddenly starts talking in a prim and proper manner, we pay attention.

If you want to be able to express challenging ideas, you may be able to prepare the ground by dissenting from orthodoxy in ways that do not upset your regular conversationalists, thereby establishing a reputation as a free thinker, a questioner, a humourist or a provocateur. As you do this, you obtain practice in pushing the boundaries, always being prepared to back off as necessary.

You might think that being provocative is not the real you and that adopting the persona of a clown is fakery. However, there’s nothing wrong with practising a different style with strangers and seeing what happens. If you keep pretending for a few weeks or months, eventually it will become natural.

Challenge

No more pussyfooting around: you decide to say what you really think and damn the consequences. You speak out regardless of who you’re talking to and who’s listening. Isn’t this what free speech is all about?

            Perhaps you think terrorism is overrated as a danger, that all drugs should be legalised, that homeless people should be imprisoned or that crystals have healing powers. In a sympathetic group there’s no problem but in others you may be shunned as a lunatic.

What happens depends a lot on how you behave and on the circumstances. If you’re polite, soft-spoken and have a smile, others are far more likely to respond favourably, even if they don’t agree. But sometimes it doesn’t matter how you say it. You may regret speaking out.

Assume that you care about an issue and want to get others to think differently about it. Before questioning the dominant viewpoint or attitude — dominant within the group you’re in, that is — it’s worth doing some preparation. You might have done this already, but there’s nothing like taking your time and putting in some effort. After all, a lot could be at stake. You might lose a friend or a job. Maybe the stakes are smaller, but you don’t know for sure. I draw here on what I’ve learned from whistleblowers.

            Check the social environment. Is there a general feeling of tolerance? Do others encourage debate and disagreement? Or do you sense fear and hostility? Are you aware of toxic behaviours, including shouting, undermining and malicious gossip? Does anyone behave in an authoritarian manner, seeking to dominate others, especially those who step out of line?

One of the most useful bits of information is about what happens to others who speak out. How are they treated? If you never see anyone questioning dominant views, that might be a sign to be wary.

Assess your vulnerability. The more you have to lose, the more careful you need to be. In some jobs, even a minor break from orthodoxy can make the difference in terms of promotions or opportunities. Are you willing to risk your job? Relationships are also crucially important. How will you cope if someone close to you decides to cut you off?

If you have fallback options, for example other jobs or a wealth of relationships, then you are better able to take risks. Indeed, sometimes speaking your mind may help clarify who you really want to spend your time with.

Develop your skills. Verbal skills can be very useful in presenting a challenging idea without suffering too many adverse consequences. You might read Suzette Haden Elgin’s classic book The Gentle Art of Verbal Self-Defense, or one of her many later books, and practise her recommended ways of dealing with attacks. Or you could draw on ideas about effective communication and negotiation in George Thompson’s Verbal Judo or Chris Voss’s Never Split the Difference. Practising their recommended methods may enable you to maintain relationships and memberships that otherwise would collapse.

            However, in some circumstances verbal skills can’t help. If you offend a close friend who then cuts you off and does not return messages, even the best skills are inadequate.

Learn backfire techniques. If others treat you badly because of your views, sometimes you can use their attacks against them, in other words make them backfire. If your boss repeatedly shouts abuse at you, a powerful response is to reveal this to others, for example by making a recording and circulating it. Your co-workers, or the boss’s boss, might be more appalled at the abuse and shouting than at your views, especially if you respond calmly and rationally.

Be aware that by exposing abuse, you are raising the stakes dramatically. Your attackers might regret being seen as intolerant and aggressive. On the other hand, you need to be prepared to be fired or sued. A lot depends on the circumstances and the wider system of power.

Develop a strategy. Rather than dealing with challenges as they arise, plan ahead. If you’re going to reveal your sexuality or political or religious views to a group you think will be hostile, get advice from trusted others. Develop your communication skills. Anticipate likely reactions and prepare for them by practising with someone you trust. Have friends test the waters by asking questions.

            You need an exit strategy. If worse comes to worst and you are ostracised or defamed, with relationships and career in jeopardy, have plans for what happens afterwards. This includes ensuring financial survival and obtaining emotional support.

If all this seems too much to handle, then reconsider your plans. Maybe it’s better for you and everyone else to avoid sensitive topics, or to lie with confidence.

Dissent can be powerful in stimulating others to reconsider their assumptions and viewpoints. But only sometimes. It’s worthwhile to try to figure out when and how to challenge orthodoxy.

Final thoughts

It’s also worthwhile to think of times when your view is the dominant one. How do you respond when someone questions your deepest assumptions? Would you welcome having a discussion or do you join in attempts to silence the dissenter? Do you try to change the topic when a sensitive issue arises? Are you tempted to terminate a relationship with someone when you learn about their contrary political or religious views?

Assuming you’d like to enable dialogue rather than shut down those who disagree, it’s useful to consider your options in advance, and be prepared. This includes being prepared to intervene when others try to discourage dissent.

And what if no one ever disagrees with you? That might be a cause for worry. Maybe you’re living in a bubble or others are afraid of how you’ll respond. If others never disagree with you, perhaps you should disagree with them!

For helpful comments, thanks to Tonya Agostini, Paula Arvela, Isla MacGregor, Monica O’Dwyer, Dalilah Shemia-Goeke, Majken Sørensen, Melinda Waterman — and “Richard.”

Brian Martin
bmartin@uow.edu.au